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Frequently Asked Questions

Answers to the most frequent reasons sellers contact our Support Department

Thanks for visiting our Knowledge Base! If you're thinking of working with Entourage, or are a new client, the answer to your question may be below. We hope this saves you some time and helps get you on your way to a more profitable Amazon brand!

Jump To Your Question...
1. I can't integrate my account properly.
2. I'm Interested in Entourage Management Services
3. What Is PPC Entourage/Margins/Spotlight/Can I Have A Demo?
4. Do You Offer a Free Trial?
5. Why Require a Credit Card if the Trial is Free?
6. Where Do I Find the Blueprint Series/Fundamentals Course/other resources?
7. Where is My Data?
8. Why Don't I See Data in Keyword Optimizer?
9. How do I update my plan (add or cancel a subscription)?
10. My Campaign Isn't Showing Up in Autopilot

For Sellers Considering Working With Entourage:

1. I can't integrate my account properly.

MWSAccess to Entourage software requires you to grant certain permissions, including MWS access. If you do not have access to the Primary Seller Central account, you'll need to provide the link to someone with access to the main Seller Central account. They can then grant the appropriate permissions and provide you with an MWS token.


2. I'm Interested in Entourage Management Services

To learn more about our management services, please review the information on this page. From there, you can also schedule an exploratory call with us to discuss your brand's unique needs.


3. What Is PPC Entourage/Margins/Spotlight/Can I Have A Demo?

PPC Entourage is our Sponsored Products tool for Amazon sellers. It completely simplifies the process of creating and optimizing Sponsored Products ads, allowing you to make adjustments in bulk (all campaigns at once) or to even automate day to day optimization based on rules you set.

Entourage Spotlight is our software solution for Sponsored Brands and Sponsored Display. For sellers looking to bring their advertising to the next level, and who are thinking in terms of scaling their brand as a whole, Spotlight is for you. Similar to the classic Entourage tool, is has beautiful charts and graphs for easy interpretation of your data, plus allows you to create and compare multiple variations of your ads to quickly find the winning campaigns (while reducing wasteful ad spend).

Entourage Margins is a business analytics tool built specifically for Amazon sellers. It will enable you to know exactly what fees and costs are impacting your business' profit margins and even provide you with resources for improving your bottom line.

For a prerecorded demo of PPC Entourage, click here

4. Do You Offer a Free Trial?

All software comes with a 14 day free trial. 

5. Why Require a Credit Card if the Trial is Free?

We require a valid method of payment on file so that you can continue to enjoy your software and services uninterrupted once any trials expire. If you do not wish to be charged at the end of your trial, you may cancel any time.

6. Where Do I Find the Blueprint Series/Fundamentals Course/other resources?

Blueprint Series

Fundamentals Course

Spotlight Headline Creator

Blog

For Customers/Clients of Entourage:

7. Where is My Data?

Data can take up to 24 hours to arrive from Amazon for new users. If it has been longer than this and you still do not have data, there may be a problem with the MWS token you entered. Please double check the token information that connects your software to your Seller Central account.

Please also keep in mind that you need to have active PPC sales data at least one week old for Amazon to send us data on a specific product.

If your token info looks right, but you still have no data, please contact support right away.

8. Why Don't I See Data in Keyword Optimizer?

The Keyword Optimizer tool shows related search terms for each keyword, based on predetermined criteria. If your campaign contains only exact match targets, there will not be related search terms for this tool to display.

9. How do I update my plan (add or cancel a subscription)?

In PPC Entourage and Entourage Spotlight, you can add an account by clicking the menu in the upper left of your screen, then click Settings ➡️ Add Account. In Entourage Margins, click the menu in the upper left, then click AMZ Account Manager.

To cancel a subscription in PPC Entourage and Entourage Spotlight, click the menu in the upper left, then go to Settings ➡️ Account Settings ➡️ Billing. In Entourage Margins, click the menu in the upper left, then go to Billing.

10. My Campaign Isn't Showing Up in Autopilot

By default, campaigns must be at least 90 days old in order to use Autopilot. This is to ensure the campaign has aged enough to have steady data for the system to make adjustments off of. Advanced users can adjust this in Account Settings. We strongly recommend adjusting this to allow for automation of new campaigns.

 

Other Questions?

If you have any questions not on this list, please feel free to search through our Knowledge Base. If you still need help, contact our Support specialists any time.